Refund policies
Returns, credits and damaged stock
Medical consumables carry rules that ordinary retail goods do not. Here is exactly what we can and cannot take back.
Wrong item or short delivery
Tell us within 7 days of delivery. We collect the wrong item at our cost and send the correct one on the next run. Short deliveries are credited or shipped, your choice.
Damaged on arrival
Send a photo of the outer carton and the damaged item to orders@edgemall.com.my within 48 hours. We replace it. Do not throw the packaging away before we have seen the photo.
Change of mind
Unopened cartons in resale condition can be returned within 14 days. A 10 percent restocking charge applies and return delivery is at your cost. Part used boxes cannot be returned.
What we cannot accept back
Opened sterile packs, dressings or syringes.
Test strips and lancets once the seal is broken.
Cold chain items after they have left our van.
Special order items sourced for you specifically.
Anything with less than 6 months of shelf life left at the time of return.
Faulty devices
Glucose meters and blood pressure monitors carry the manufacturer warranty, usually 24 months. Bring or send the unit with your invoice number. We handle the warranty claim for you and lend a replacement meter while it is away.
How refunds are paid
Credit notes are issued within 3 working days of us receiving the goods, and set off against your next invoice. If you prefer cash back to your bank account, say so and it is paid within 7 working days.
Product recalls
If a supplier recalls a lot number, we call every customer who received it, collect the stock at our cost and credit it in full. No paperwork needed from you.
Policy last updated 1 July 2026. Questions go to accounts@edgemall.com.my or 03 5030 1188.